bwin UK Privacy Policy

Data We Collect

bwin-uk.uk collects personal data in the following categories:

Account & Identity Data

Full name, date of birth, email address, phone number, residential address, and government-issued ID documents submitted for KYC verification.

Financial Data

Payment method details (partially masked), transaction history, and deposit/withdrawal records. Full card numbers are never stored. All payment data is handled by PCI DSS Level 1 compliant processors.

Technical & Behavioural Data

IP address, device identifiers, browser type, session duration, pages visited, and betting/gaming activity patterns used for fraud detection, analytics, and responsible gambling monitoring.

Legal Basis for Processing

All data processing at bwin-uk.uk is grounded in one or more of the following lawful bases under UK GDPR:

• Contract performance — processing necessary to operate your account and provide services
• Legal obligation — compliance with UKGC licence conditions, AML, and KYC requirements
• Legitimate interest — fraud prevention, security, and service improvement
• Consent — marketing communications and optional cookies (you may withdraw consent at any time)

Cookies

bwin-uk.uk uses cookies to ensure site functionality, personalise your experience, and analyse usage. Cookies fall into three categories: strictly necessary (always active), functional (preferences and settings), and analytics/marketing (require your consent). You can manage cookie preferences at any time via the Cookie Settings link in the site footer.

Data Sharing

bwin-uk.uk does not sell your personal data. Data is shared only with trusted third parties where necessary:

• Payment processors for deposit and withdrawal handling
• Identity verification and KYC partners
• GAMSTOP and other self-exclusion scheme operators
• UK Gambling Commission and law enforcement where legally required
• Analytics and fraud detection service providers under strict data processing agreements

Data Retention

Personal data is retained for as long as your account is active, plus a minimum of 6 years after closure to satisfy UKGC and AML regulatory requirements. Payment records are kept for 7 years in line with HMRC obligations. Anonymised analytics data may be retained indefinitely.

Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right of access — request a copy of your data within 30 days, free of charge
• Right to rectification — correct inaccurate or incomplete information
• Right to erasure — request deletion of data where no legal obligation requires retention
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — opt out of marketing or legitimate interest processing
• Right to restrict processing — pause processing while a dispute is resolved

To exercise any right, contact the bwin-uk.uk Data Protection team via the support email listed on the site, quoting your account number and the nature of your request.

Security Measures

bwin-uk.uk uses 256-bit SSL/TLS encryption for all data in transit and AES-256 encryption for data at rest. Access to personal data is restricted to authorised personnel on a strict need-to-know basis. The brand conducts regular security audits and penetration testing to maintain data integrity.

Contact & Complaints

For data protection enquiries, contact the bwin-uk.uk support team via the contact page. If you are not satisfied with how your data is handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.